Remote PBX Support Technician
Department: Service – PBX/Voice
Location: Remote or based in one of 3 Pinnacle Office Locations
Job Title: Remote PBX Support Technician
Type of Position: Full-time 5 days / 40 hours per week
With the ability to be on the After Hours On-Call Rotation Schedule
General Job Description:
This position requires an organized individual with a positive attitude, capable of in-depth troubleshooting and customer support.
Daily duties will include working PBX / VM / CAS Systems Service tickets while maintaining documentation and customer satisfaction.
Excellent customer service and communication skills (written and verbal) are critical.
Requirements of the position include, but are not limited to, the following:
Work Experience Requirements: