No other technology requirement has had more impact on hotels than providing ‘broadband access’ or HSIA. Providing sufficient and well managed internet access for hotel guests has been a constant challenge for hoteliers that continues today.
Poorly operating networks or limited available bandwidth are most likely one of the top complaints by guests and have the greatest impact on guest satisfaction surveys. The requirements for better internet access are widespread and as applications grow and more devices become dependent, the need will continue to challenge hotel providers.
