Becoming a Pinnacle Customer

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As soon as you make the decision to partner with Pinnacle Communications, we will appoint a Project Manager to be your single point of contact for all matters relating to the implementation of your system.  Our Project Managers have extensive experience within the Hospitality Industry and have been selected for their customer liaison skills and technical expertise. 

From the moment an order is placed, Pinnacle manages all aspects of installation, training and ongoing service.  Every equipment sale is installed by one of our certified technicians.  Be assured your system will always be implemented to the highest quality standards set. Our service technicians are certified by the manufacturer on every product we sell.  All systems are equipped with remote access to assure you of prompt evaluation of every service need.  Because 85% of all service requests can be handled remotely, labor costs are minimized, travel fees are eliminated and the request can be handled at the lowest cost possible. 

These are the major responsibilities you can expect from your Project Manager:

• Develop schedules for ordering, delivery and installation.
• Monitor and adjust the installation process (dates, times, etc.) as needed.
• Be your single point of contact for all concerns relating to the installation.
• Assist you with third party coordination (with the PMS vendor in particular).
• Resolve any of your issues and concerns. 
• Manage the installation on site.
• Work with the technical staff to make sure the system is set up, tested and preprogrammed in our lab.
• Verify all areas of performance with the lab.
• Schedule the training sessions for your employees, management and administrator.
• Get your feedback on the success of the installation.
• Set in motion our "Service Plus" program.
• Quality Assured Installation.