Central Florida PBX Field Service Technician

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Department: Service – PBX/Voice

Location: Central Florida (Orlando)

Job Title: Field Service/Support Technician

Type of Position:  Full-time 5 days / 40 hours per week, OT

With the ability to be on the After Hours On-Call Rotation Schedule

General Job Description:

This position requires an organized individual with a positive attitude, capable of in-depth troubleshooting and customer support. Motivated tech with the ability to work with others and minimal supervision.

Daily duties will include working PBX / VM / CAS Systems / inside and outside cable plant / Moves add and Changes. Service tickets while maintaining documentation and customer satisfaction.

Excellent customer service and communication skills (written and verbal) are critical.

Requirements of the position include, but are not limited to, the following:

Must have a reliable vehicle and clean driving record

• Work with Dispatch and prioritize daily service      route or remote work.
• The ability to travel around the state – Some      extended and overnight travels/installs
• Knowledge of PBX Equipment including Mitel,      Avaya, Hitachi, NEC, or Nortel Systems- Both IP and Legacy products
• Knowledge of Serial communications, interfaces, modems.      
• Knowledge of voicemail systems including, Mitel,      Innovations, Internal and external
• Any Factory Certifications for our product lines are      highly desirable
• Hospitality Telecommunications experience a plus
• Working with Non-Technical Hotel Staff on      technical equipment
• Reviewing and maintaining current customer      documentation
• Assisting other service groups (Hosted, HSIA,      DVR, DTV) as needed
• Escalating and following up on tickets with      outside companies (Carriers/Vendors, etc.).
• Creating and maintaining internal help docs on      equipment serviced
• Ensuring Pinnacle customers are receiving professional      and courteous service

Work Experience Requirements:

• 2-3 years working experience on All Levels of PBX      / VM / CAS Systems Including Installations / Field Service and Remote      Support

Compensation Plan: Paid vacation. Health, Dental, Vison, Company matching 401K, Mileage and Cell Phone