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  • Home
  • About Us
    • Board of Directors
    • Leadership Team
    • Sales Team
    • Our History
    • Becoming our Customer
  • Solutions
    • Hotel360
    • Surveillance
    • Phone Systems
    • Internet Solutions
    • TV Systems
    • Cabling
    • DirecTV
    • Design & Engineering
  • Contact Info
    • How to Reach Out
    • Service and Support
    • Service Form
  • Careers
    • Join Our Team
    • DirecTV Technician II
    • NVR Technician II
    • Installation Technician
    • PBX Field Service Tech
    • Remote PBX Support Tech
    • Local PBX Field Tech
    • CR Deployment Lead
    • Project Coordinator
    • Project Manager
    • Central Florida PBX
  • Blog
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Local PBX Field Service Technician

Job Description

Local PBX Field Service Technician

Department: Service – PBX/Voice

Location: South Florida 

Job Title: Field Service/Support Technician

Type of Position: Full-time 5 days / 40 hours per week, OT

With the ability to be on the After Hours On-Call Rotation Schedule

General Job Description:

This position requires an organized individual with a positive attitude, capable of in-depth troubleshooting and customer support. Motivated tech with the ability to work with others and minimal supervision.

Daily duties will include working PBX / VM / CAS Systems / inside and outside cable plant / Moves add and Changes. Service tickets while maintaining documentation and customer satisfaction.

Excellent customer service and communication skills (written and verbal) are critical.

Requirements of the position include, but are not limited to, the following:

  • Must have a reliable vehicle and clean driving record
  • Work with Dispatch and prioritize daily service route or remote work.
  • The ability to travel around the state – Some extended and overnight travels/installs
  • Knowledge of PBX Equipment including Mitel, Avaya, Hitachi, NEC, or Nortel Systems- Both IP and Legacy products
  • Knowledge of Serial &IP communications, interfaces, modems. 
  • Knowledge of voicemail systems including, Mitel, Innovations, Internal and external
  • Any Factory Certifications for our product lines are highly desirable
  • Hospitality Telecommunications experience a plus
  • Working with Non-Technical Hotel Staff on technical equipment
  • Reviewing and maintaining current customer documentation
  • Assisting other service groups (Hosted, HSIA, DVR, DTV) as needed
  • Escalating and following up on tickets with outside companies (Carriers/Vendors, etc.).
  • Creating and maintaining internal help docs on equipment serviced
  • Ensuring Pinnacle customers are receiving professional and courteous service

Work Experience Requirements:

  • 2-3 years working experience on All Levels of PBX / VM / CAS Systems Including Installations / Field Service and Remote Support

Compensation Plan: Health, Dental, Vision, Company matching 401K, Mileage and Cell Phone

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