Project Manager

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Department:  Video Installation Team

Location:  Fargo, ND

Job Title:  Project Manager

Reports To:  Program Manager

Type of Position:  Full-time, 40hrs/week

General Description:

This position requires a organized individual with a positive attitude.  Excellent customer service and communication skills (written and verbal) are critical.  Must be able to work independently, be self-sufficient, flexible and a team player. Requirements of the position include, but are not limited to:

     ·  Daily coordination, support and communication with technicians in the field 

     ·  Daily communication between vendor managers, customers, other vendors, and   internally on timelines, problem solving, and scheduling

     ·  Attending mandatory weekly calls

     ·  Making travel arrangements for traveling technicians

     ·  Assisting with requests for technicians through Field Nation for installations, site surveys        and coordinating accordingly

     ·  Being familiar with applications needed for DirecTV and Connected Room installations

     ·  Cross referencing databases to confirm accuracy.

     ·  Creating contracts and job costing review

Preferred Experience:

     ·  One or more years of customer service experience

     ·  Experience with video or OTT platforms is preferred, but not required

     ·  Ability to work well in as a team 

     ·  Ability to work through problem solving in a fast paced environment

Salary and Benefits:

     ·  Paid Time Off (PTO) - 17 days per year plus

     ·  9 Paid Holidays

     ·  401k Match of 4%

     ·  Health Insurance Allowance Pinnacle pays 50% and Employee pays 50%

     ·  Hourly Wage - depending on experience