PBX Field Service Technician

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Job Description 

Local PBX Field Service Technician 

Department: Service – PBX/Voice 

Location: New York City - Try-State Area 

Job Title: Field Service/Support Technician 

Type of Position:  Full-time 5 days / 40 hours per week, OT 

With the ability to be on the After Hours On-Call Rotation Schedule 

General Job Description: 

This position requires an organized individual with a positive attitude, capable of in-depth troubleshooting and customer support. Motivated tech with the ability to work with others and minimal supervision. 

Daily duties will include working PBX / VM / CAS Systems / inside and outside cable plant / Moves add and Changes. IP PBX a plus.

Service tickets while maintaining documentation and customer satisfaction. 

Excellent customer service and communication skills (written and verbal) are critical. 

Requirements of the position include, but are not limited to, the following: 

• Must have a reliable vehicle and clean driving record 
• Work with Dispatch and prioritize daily service route or remote work. 
• The ability to travel around the state – Some extended and overnight travels/installs 
• Knowledge of PBX Equipment including ComXchange, Mitel, Avaya, Hitachi or Nortel Systems- Both IP and Legacy products 
• Knowledge of Serial communications, interfaces, modems.  
• Knowledge of voicemail systems including, stand alone and internal 
• Any Factory Certifications for our product lines are highly desirable 
• Hospitality Telecommunications experience a plus 
• Working with Non-Technical Hotel Staff on technical equipment 
• Reviewing and maintaining current customer documentation 
• Assisting other service groups (HSIA, DVR, DTV) as needed 
• Escalating and following up on tickets with outside companies (Carriers/Vendors, etc.). 
• Creating and maintaining internal help docs on equipment serviced 
• Ensuring Pinnacle customers are receiving professional and courteous service 

Work Experience Requirements: 

• 2-3 years working experience on All Levels of PBX / VM / CAS Systems Including Installations / Field Service  

Compensation Plan: Health, Dental, Vison, Company matching 401K, Mileage and Cell Phone