Pinnacle provides hotels direct guest support
24/7/365 for internet connection issues. Support agents are trained to
assist guests with limited technical knowledge in debugging applications and
configuration setup to insure successful connection. Pinnacle
currently provides guestroom support for over 650,000 hotel guestrooms.
Pinnacle Data Center facilities are staffed
24/7/365 by a team of network and server specialist including full time
managers that insure there are virtually 'no interruptions' in service for
hotels utilizing Pinnacle's hosted services. Rated at Tier 3+ the
facilities including all backup and failover systems are design to operate
at 99.982+ % up time. Currently, Pinnacle has more than 58,500 hotel
user connections and has had zero failures.
Pinnacle operates its own in-house emergency services call center for live
customer service 24/7/365. Call center agents are trained to coordinate
support responses by either using Pinnacle's remote access connections,
designed into every system installation, to resolve system or equipment
issues or if required, to then escalate support to an on-site technician
Only Pinnacle offers the industry its exclusive guaranteed emergency 2 hour
on-site response, anywhere, anytime, coast-to-coast..! Through it's
nationwide service locations, located in over 80 major cities, providing
quick response to more than 200 regional locations, Pinnacle expert service
technicians are certified for all products sold by Pinnacle.
For Service, Contact Pinnacle Using On-Line Message Form
"CLICK HERE" Or Call: (800) 644-9101
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Corporation Inc. - All Rights Reserved.